TRGRD

1. Our Commitment to Your Privacy

TRGRD — Trust. Recover. Grow. Rise. Discover. — respects your privacy and is committed to treating your personal information with care, respect, and transparency.

Our services may include coaching and reflective conversations, practical personal assistance, virtual support, resource navigation, business and professional assistance, and in-person companionship or presence. We recognize that you may choose to share personal information when seeking support.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

2. Our Website Platform

The TRGRD website is built and hosted using Squarespace. Squarespace provides website functionality and may process certain visitor information, including technical information and information collected through cookies and similar technologies.

Depending on the features enabled on our website, Squarespace may process information related to website visits, form submissions, bookings, purchases, or other interactions. Third-party integrations may also collect information according to their own policies.

For details about Squarespace's own practices, review its Privacy Policy and Cookie Policy.

TRGRD determines how information submitted directly to us is used for our business purposes, subject to applicable law and the terms of the services we use.

3. Information We May Collect

The information we collect depends on how you interact with TRGRD and which services you use.

A. Information you provide

This may include:

• Contact details: Name, email address, telephone number, and other contact information.

• Booking details: Appointment selections, service preferences, scheduling information, and relevant account details.

• Intake and questionnaire responses: Information you voluntarily provide so we can understand your needs and prepare for a requested service.

• Personal reflections and goals: Experiences, challenges, priorities, interests, and goals that you choose to discuss.

• Practical service information: Relevant logistical details, accessibility requests, and information needed to coordinate an agreed service.

• Payment and transaction information: Billing details, transaction records, payment status, and other information made available through our payment processor. Full payment card information may be handled directly by the payment provider.

• Communications: Emails, messages, feedback, questions, and other correspondence you send us.

• Membership information: Membership selections, subscription status, billing history, and cancellation requests, if memberships are offered.

You do not need to share every personal detail of your life to receive support. Please share only what you feel comfortable sharing and what is reasonably necessary for the service you request.

B. Information collected through the website

Depending on the website's settings and features, Squarespace and enabled integrations may collect technical and usage information, such as:

• IP address and general device or browser information.

• Pages visited and interactions with website features.

• Visit dates, times, and referring websites.

• Cookie identifiers and related technical information.

• General website traffic and performance analytics.

The exact information collected depends on which Squarespace features and integrations are enabled.

C. Information collected through scheduling or other tools

If TRGRD uses Acuity Scheduling or another scheduling service, that provider may collect information such as your name, email address, telephone number, appointment selection, and responses to booking questions.

If you use a payment processor, video conferencing service, email platform, or membership tool, that provider may process information needed to deliver its service.

The relevant provider's privacy policy and terms also apply to its processing of your information.

4. How We Use Your Information

TRGRD may use your information to:

• Respond to inquiries and communicate with you.

• Schedule, prepare for, deliver, and follow up on services.

• Understand your stated needs and personalize support.

• Manage appointments, memberships, payments, cancellations, and refunds.

• Provide requested resources, referrals, or service recommendations.

• Maintain business, accounting, and transaction records.

• Improve website functionality and understand general visitor activity.

• Send administrative notices and service-related updates.

• Send marketing communications where permitted by law and, where required, with your consent.

• Protect our website, clients, and business from fraud, misuse, or security concerns.

• Comply with applicable legal obligations and protect legitimate rights and safety.

We aim to use information for reasonable, relevant business purposes and do not intend to collect personal details without a legitimate need.

5. Sensitive and Personal Information

TRGRD may provide a space for reflection and personal support. You may choose to share sensitive details about relationships, family circumstances, personal beliefs, emotional well-being, or difficult life experiences.

You are encouraged to use your own judgment about what to disclose.

Please avoid submitting highly sensitive information through general website forms, social media messages, or ordinary email unless it is necessary for your request and you are comfortable using that communication method.

TRGRD does not ask you to provide passwords, Social Security numbers, or complete payment card details through ordinary email or messaging.

TRGRD's services are not automatically covered by the confidentiality protections or legal privileges that may apply to licensed healthcare professionals, attorneys, or other regulated professionals. We do not promise absolute confidentiality where disclosure is legally required or otherwise permitted under this policy.

Please review the TRGRD Terms & Conditions for further information about the nature and boundaries of our services.

6. When We May Share Information

TRGRD does not intend to share personal information indiscriminately. We may share information in the following circumstances when reasonably necessary and permitted by law.

A. Website and service providers

We may use third-party providers to support our business, including:

• Squarespace website hosting and website functionality.

• Acuity Scheduling or another appointment-booking service, if used.

• Payment processing and membership management providers.

• Email, messaging, and customer relationship tools.

• Video conferencing platforms.

• Website analytics, security, and technical support providers.

These providers may process information to deliver their services, under their own policies and applicable contractual arrangements.

B. Referrals and resource navigation

If you ask TRGRD to help connect you with an outside professional, organization, or resource, we will not intentionally disclose your personal information to that third party without your direction or permission, unless disclosure is otherwise permitted or required by law.

You may choose to contact a referral independently. Once you engage another provider, that provider's own privacy practices apply.

C. Legal obligations and safety

We may disclose information when reasonably necessary to comply with applicable law, valid legal process, or a lawful government request; investigate suspected fraud or unlawful conduct; or protect the rights, property, or safety of TRGRD, clients, or others.

We may also take appropriate action in response to serious safety concerns, consistent with applicable law. We will not promise absolute confidentiality where legal duties or immediate safety considerations may require otherwise.

D. Business changes

If TRGRD undergoes a business restructuring, transfer, or sale, information may be considered as part of that transaction, subject to applicable legal requirements and appropriate safeguards.

E. With your direction or consent

We may share information for another purpose when you direct us to do so or provide appropriate consent.

7. Selling, Sharing, and Advertising

TRGRD does not intend to sell your personal information for money.

Squarespace and other third-party services may have their own practices regarding analytics, cookies, advertising, and data processing. If TRGRD enables advertising or tracking tools that share information for targeted advertising or another purpose defined as a regulated sale or sharing under applicable privacy law, we will update this policy and provide any required notices and choices.

We will not claim that no information is ever shared with third parties, because website hosting, scheduling, payments, and other services may require information to be processed by those providers.

8. Cookies and Website Analytics

Squarespace may use cookies and similar technologies to support website operation, security, preferences, and analytics.

Depending on the features enabled, cookies may help:

• Keep website features functioning.

• Remember certain preferences.

• Measure website traffic and visitor interactions.

• Help identify technical issues or suspicious activity.

• Support third-party integrations.

Squarespace provides website owners with controls for certain analytics and cookie settings. TRGRD's use of those settings will depend on the configuration of our website.

You may also manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.

If TRGRD adds third-party analytics, advertising pixels, or other tracking tools, this policy may be updated to describe those tools and any applicable choices.

9. Email, Text Messages, and Other Communications

If you contact TRGRD by email, telephone, text message, social media, or a third-party messaging platform, your communication may be stored by us or by the platform used.

Ordinary email, text messaging, and social media messages may not be fully secure and may not be appropriate for highly sensitive information.

We may contact you about appointments, requested services, payments, memberships, or important administrative matters. Marketing communications will be sent in accordance with applicable law.

You may unsubscribe from marketing emails through the unsubscribe link, where available, or by contacting us directly. Opting out of marketing will not necessarily stop essential service-related communications.

If SMS appointment reminders or marketing texts are enabled, we will provide any required notices and consent options. Consent to marketing texts will not be a condition of purchasing a service where prohibited by law.

10. Payment Information

Payments for TRGRD services may be handled through Squarespace's available payment features or another payment processor we select.

Payment providers may collect and process payment card details and related transaction information under their own privacy and security practices. TRGRD may receive transaction confirmations, payment status, billing details, and records necessary to manage your purchase or membership.

We do not intend to store full payment card details in ordinary client notes, emails, or general intake forms.

Please review the payment provider's applicable privacy policy and terms when completing a transaction.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including service delivery, business administration, accounting, dispute resolution, enforcement of agreements, and compliance with legal obligations.

Retention periods may vary by information type, service, and legal requirement.

When information is no longer reasonably needed, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable law, legitimate recordkeeping needs, and the technical capabilities of the systems involved.

You may request deletion of information as described below. Certain records may need to be retained where permitted or required by law.

Information held by Squarespace or another third-party provider may also be subject to that provider's retention practices and technical processes.

12. Information Security

TRGRD takes reasonable steps appropriate to the information we handle to help protect it from unauthorized access, use, alteration, or disclosure.

Depending on the systems in use, safeguards may include account access controls, password protection, secure payment processing, limited access to records, and reputable service providers.

No website, electronic storage system, messaging platform, or internet transmission can be guaranteed completely secure. We therefore cannot promise absolute security.

If a security incident occurs, TRGRD will respond as appropriate and provide any notices required by applicable law.

13. Your Privacy Choices and Requests

Depending on applicable law and the circumstances, you may be able to:

• Request access to personal information we hold about you.

• Ask us to correct inaccurate information.

• Request deletion of certain information.

• Withdraw consent for processing that depends on consent.

• Unsubscribe from marketing communications.

• Ask questions about how your information is collected, used, or shared.

To make a privacy request, contact [Insert Business Email] with the subject line “Privacy Request.”

Please describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity before responding.

We will respond in accordance with applicable law. Some requests may be limited by legal obligations, legitimate recordkeeping needs, or other lawful exceptions.

For information submitted through Squarespace or another provider, we may need to use that provider's available tools to locate, export, correct, or delete the relevant records.

14. Children's Privacy

TRGRD's website and services are primarily intended for adults. We do not knowingly collect personal information online from children under 13 in a manner that violates applicable children's privacy laws.

If TRGRD offers services to minors, appropriate consent, privacy, and safeguarding requirements must be addressed before those services begin.

If you believe a child has provided personal information to TRGRD inappropriately, please contact us so we can review the situation and take appropriate action.

15. Third-Party Websites and Platforms

The TRGRD website may contain links to third-party websites, resources, social media pages, booking platforms, payment services, or referral organizations.

TRGRD does not control the privacy practices, security, or content of those third parties. A link or referral does not mean that TRGRD guarantees the third party's services or privacy practices.

When you leave our website or interact with an external service, please review that provider's privacy policy and terms before submitting information.

16. Do Not Track and Browser Privacy Signals

Some browsers offer privacy settings or signals intended to limit tracking. Whether these signals are recognized depends on the website configuration, third-party services, and applicable legal requirements.

TRGRD will respond to privacy signals as required by applicable law. You may also manage cookies through your browser and any preference tools provided on our website.

17. United States and Applicable Privacy Laws

TRGRD operates from the United States. Information may be processed or stored by TRGRD and its service providers in the United States or other locations where those providers operate, subject to applicable law.

Privacy rights and legal requirements vary by jurisdiction. Certain state privacy or data-breach laws may apply depending on the information handled, the nature of the business, and other legal criteria.

This policy is intended to describe TRGRD's general practices and does not limit any rights you may have under applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technology, or legal obligations change.

The “Last Updated” date at the top of this policy will indicate when it was most recently revised. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

19. Contact TRGRD

If you have questions about this Privacy Policy or wish to make a privacy request, contact:

TRGRD — Trust. Recover. Grow. Rise. Discover.
Email: [Insert Business Email]

We appreciate the trust you place in TRGRD and are committed to handling your information thoughtfully, responsibly, and transparently.

Effective Date: Nov. 1, 2026